Welcome to Buy & Fly (“we,” “our,” “us”). These Terms & Conditions govern your use of our website, services, and the contractual relationship between you (“you,” “traveler,” “client”) and Buy & Fly. By making a booking or using our website, you confirm that you have read, understood, and agreed to these terms.
1.1 All bookings must be made with accurate and complete personal details.
1.2 To confirm a booking, a deposit of [XX%] is required. The remaining balance must be paid [XX days] before the departure date (or as otherwise stated on your booking confirmation).
1.3 All payments should be made in the currency indicated at the time of booking. Any bank transfer fees, credit card fees, or currency conversion costs are the client’s responsibility.
1.4 In some cases, bookings may not be considered final until we send you a written confirmation (“Voucher”) or email containing all trip details.
2.1 All prices stated on our website or in promotional materials are subject to change up until the time a contract is confirmed.
2.2 We reserve the right to increase the agreed price due to unforeseen costs (for example, surcharges from hotels, airlines, fuel, or taxes), but such a price increase will not exceed [X%] and must be communicated to you no less than [X days] before departure.
2.3 If the price increase exceeds a certain threshold (to be specified), you have the right to cancel the booking and receive a full refund of any payments made, or to accept an alternative arrangement of equal or higher value.
3.1 It is your responsibility to secure and provide all necessary travel documents (passport, visa, vaccination certificates, etc.) for your trip.
3.2 For visas that we assist with, you must provide all required documents accurately and on time. Any delays, rejections, or issues due to incorrect or incomplete documentation are your responsibility.
3.3 We are not liable for any costs, delays, or losses incurred as a result of visa rejections, overstay fines, or being denied boarding due to improper or missing documents.
4.1 Cancellation by You:
5.1 Third-Party Services: We act as an intermediary for airlines, hotels, tour operators, and other service providers. Our liability is limited to our role as a broker — we are not directly responsible for the performance or failures of these third-party providers.
5.2 Travel Risks: Travel inherently involves risk (delays, cancellations, accident, illness, loss, etc.). You agree that you are responsible for your own health, safety, and belongings during travel.
5.3 Insurance: We strongly recommend (and may require) that you purchase suitable travel insurance covering trip cancellation, medical emergencies, baggage loss, and other risks.
5.4 Force Majeure: We are not liable for failure to perform any of our obligations due to extraordinary events beyond our control (natural disasters, war, strikes, government regulations, pandemics, etc.).
6.1 If you request changes to your booking (e.g., date change, name correction), we will do our best to accommodate them based on availability.
6.2 Change requests may incur fees (name-change fee, supplier penalty, fare difference, etc.).
6.3 Changes will only become effective once confirmed by us in writing.
7.1 If you are dissatisfied with any part of your trip, you must notify us or our local representative immediately during the trip (where possible).
7.2 After your trip ends, any formal complaint must be submitted in writing within [X days]. Please provide full details including supporting documents.
7.3 We aim to respond to all complaints within [X business days] and will try to resolve any issues in a fair and timely manner.
8.1 We collect and process your personal data (passport info, contact details, payment info) to provide travel services, process bookings, and comply with legal / immigration requirements.
8.2 Your data may be shared with third-party service providers (hotels, airlines, visa authorities) strictly for the purposes of fulfilling your booking.
8.3 We will not use your personal data for marketing without your explicit consent, and you have the right to opt-out of promotional communications.
8.4 We will retain your information for as long as necessary to comply with applicable laws or to fulfill our contractual obligations.
9.1 All content on our website (text, images, logos, designs) is protected by copyright and other intellectual property rights.
9.2 You may not copy, redistribute, or reuse our content without our prior written permission.
10.1 These Terms & Conditions are governed by [Insert Applicable Law / Country].
10.2 In case of any dispute, both parties will first attempt to resolve it amicably.
10.3 If resolution is not possible, disputes will be submitted to the competent courts of [Insert Jurisdiction].
11.1 We reserve the right to modify these Terms & Conditions at any time.
11.2 We will notify you of major changes via email or on our website.
11.3 Continued use of our services after changes are posted constitutes your acceptance of the new terms.
